1. Revoke platform access
Use the connected platform's account settings to remove or revoke the Moveez or KAIA_API integration. For Meta services, use the relevant Facebook or Instagram settings for business integrations, apps and websites, or account permissions. Revocation prevents future API access but may not by itself remove records already required for an active request, security or legal compliance.
2. Submit a deletion request
Email contact@moveez-social.cloud with the subject Moveez data deletion request. State the relevant platform, the account or Page name and, if available, the public account identifier. Do not send passwords, OAuth tokens, identity documents or other unnecessary sensitive information.
3. Verification and response
We may ask for proportionate information to confirm that the requester is the account holder or is otherwise entitled to make the request. Valid requests are normally completed within 30 days, subject to applicable legal extensions. We will confirm completion or explain any information that must be retained and the legal reason for doing so.
4. What is deleted
Where applicable, deletion includes stored OAuth credentials, connected-account identifiers, cached webhook events, comments or message records held by Moveez, prepared drafts and related operational records. Limited security, fraud-prevention or legal records may be retained only for the required period and then deleted or anonymized.
5. Platform copies
Deleting information from Moveez does not delete the original content or conversation from Facebook, Instagram, TikTok or another platform. Use that platform's own controls for content stored by the platform itself.